PRIVACY – THE STRAIGHT TALK
WHY WE’RE TELLING YOU THIS
We’re an online wine shop shipping across borders, and we want you to know exactly how your personal info is used – especially your payment details and contact data.
WHAT WE TAKE WHEN YOU SIGN UP
Your name, email, and a password that we store hashed (so it stays safe). You can also keep your favourite addresses and preferences on file to make checkout quicker.
WHAT WE TAKE WHEN YOU BUY
Your basket items, billing and delivery addresses, any taxes or duties, shipping fees, and tracking numbers. We need these to get your order out and handle returns if needed.
CARD PAYMENTS MADE EASY
Your card info is handled by our payment partner over a secure TLS connection. All we get back is a “success/fail” status and a token – we never see or store your full card number or CVV.
HOW WE KEEP IT SECURE
We use access limits, separate systems, monitoring, backups, and regular updates. Only a handful of trusted staff can access personal data, and we keep logs.
WHO GETS A PEEK
Only couriers, payment processors, fraud checkers, and our tech partners – and they only get what they need to do their job.
COOKIES? YEP
Essential ones keep your basket and login working. Optional ones help us learn what works or show you personalised content – toggle them where you see the settings.
HOW LONG WE HOLD ON
Transaction stuff stays as long as the law says and for any disputes. Technical logs are kept for shorter security and maintenance periods.
YOUR DATA GOES PLACES
Because our hosting, shipping, and payments are global, your data may cross borders. We put protections in place and share only what’s needed.
YOUR SAY
You can ask to see, fix, limit, object to, or delete your data (where allowed). Cookies are in your hands too – via browser or site settings if we’ve got them.