PRE-ORDERS – WHAT TO EXPECT
We send pre-ordered bottles as soon as they land with us. If you’ve ordered a mix, don’t be surprised if they arrive in separate parcels – it depends on stock timing.
SPLIT SHIPMENTS EXPLAINED
Got some wines ready and some still on the way? We’ll send the ready ones first, and the rest later. Each delivery gets its own tracking.
CAN YOU TWEAK YOUR ORDER?
Once you hit confirm, we start picking – so changes are tricky. Need to fix your delivery address? Ping our team fast.
KEEP AN EYE ON YOUR INBOX
We’ll email you the moment we ship. If you have an account, you can also see everything in one place.
HOW WE DECIDE THE ORDER
We work through orders based on what’s arrived and how busy we are – it keeps things fair and efficient.
WHEN YOUR PACKAGE ARRIVES
Watch your tracking and double-check your address is still right. If anything looks odd, give us a shout.
WE’VE GOT YOUR BACK
Pre-orders and split shipments can be confusing – we’re here to make it crystal clear.