RETURNS & REFUNDS – THE LOWDOWN
WHY WE HAVE THIS
We’re an online wine shop shipping worldwide, and we need to be upfront about returns and refunds. Here’s how it works.
WHAT WE’LL TAKE BACK
Your return needs to be in good, complete shape – original packaging and any bits that came with it, please.
WHEN TO ASK
Drop us a return request within a reasonable time after your order lands. Any hard deadlines will be made clear when you buy.
WHAT WE CAN’T TAKE
We can’t accept personalised bottles, certain sealed stuff once opened, or digital vouchers you’ve already used.
WHAT ABOUT BREAKAGES NOT FROM DELIVERY?
If it’s not a shipping issue, we’ll look at it case by case and figure out a fair fix.
HOW TO START
Log in, pick your order and item, then follow the steps on screen – nice and simple.
WHAT WE DO WHEN IT ARRIVES
We check it over. Approval comes down to condition, completeness, and whether it ticks our policy boxes.
REFUNDS
We send your money back to the card or account you paid with – unless your local rules say differently.
TIMING
We start the refund after approval. When it lands in your account depends on your bank or card company.
FANCY A SWAP?
If we’ve got stock, we might be able to exchange it instead – just ask.
YOUR LEGAL RIGHTS
Your statutory rights (like getting a fix for faulty goods) stay safe – this policy doesn’t touch them.
LOCAL LAWS TRUMP
If your country’s rules say something else, those win over ours.